Since introducing Inhubber, CECEBA has not missed a relevant termination deadline. Automated notifications ensure that responsible teams can act in time.
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digital signing process
CECEBA now handles the signing process for its international commercial agent agreements digitally through Inhubber — from sending the contract to receiving the legally valid signature.
Contract management in retail quickly becomes more complex as a company grows. Purchasing and supplier agreements, leases, employment contracts, sales agreements, and contracts with international partners all need to be centrally accessible, deadlines must be monitored reliably, and responsibilities clearly assigned.
Last year, our customer story with rebuy showed how digital contract management can simplify these processes in retail. Now, CECEBA, another established retail and manufacturing company, shares how it uses Inhubber to centrally manage contracts, automate contract workflows, and securely control access to sensitive contract information.
About CECEBA
CECEBA is a medium-sized family-owned company with around 130 years of history and is now run by the fifth generation. The group operates in areas including men’s daywear and nightwear, swimwear, women’s nightwear, and workwear, combining manufacturing with a broad B2B and B2C sales network.
For this customer story, Dr. Elena Mechik, CEO of Inhubber, spoke with Nick Schäfer, Managing Director and Shareholder of the CECEBA Group. Nick Schäfer is particularly responsible for the company’s external operations, including sales and production, and introduced Inhubber around two and a half years ago as one of his first digitalization projects at the company.
The challenge: historically grown, decentralized contract management
How were contracts managed at CECEBA before Inhubber?
Nick Schäfer:“We’re a family-owned company with around 130 years of history. Naturally, structures have developed over many decades — and when it came to contracts, things were particularly decentralized.
Contracts were stored in different folders and departments. In some cases, only individual teams had access to them, while responsibilities were not always clearly defined.
Deadlines were also tracked manually in Excel spreadsheets. One of the specific triggers for the project was actually a missed termination deadline.
That was the point when I said: something this important simply can’t be managed without a proper central tool. That’s when we started looking for contract management software.”
The requirements: central storage, deadlines, access rights, and ease of use
What was particularly important to you when choosing contract management software?
Nick Schäfer:“A central repository was one of the first priorities. On top of that, we needed reliable deadline management and clearly defined access rights.
Especially with sensitive HR contracts, it has to be absolutely clear who is allowed to see them. At the same time, someone working in sales doesn’t automatically need access to production contracts.
So for us, it was really about clear responsibilities and a clear structure.
Another very important factor was usability. A tool costs money, so it needs to create a real improvement and, most importantly, people actually need to use it. If it’s too complicated, employees simply won’t work with it.
Those were the main criteria for us when making the decision.”
Why did you choose Inhubber?
Nick Schäfer:“Inhubber is very easy to use while still being flexible enough to adapt to our individual requirements.
It was important for us to be able to change structures quickly and adjust the system whenever our processes changed.
And then there were the core requirements we had already identified: deadline management, access rights, central storage, and straightforward usability.
Because our contract portfolio is so diverse, we need a tool that allows us to structure very different types of contracts in a clear and consistent way.”
Contract management in retail: from production and sales to HR
What types of contracts does CECEBA manage with Inhubber?
Nick Schäfer:“Our contract portfolio is very diverse.
We have contracts related to production and purchasing, as well as HR and employment agreements.
On the sales side, we manage various customer contracts, including agreements for shop-in-shop concepts and consignment models.
We also have leases and commercial agent agreements, both in Germany and internationally.
So our contract portfolio is relatively complex. That’s exactly why having one central structure is so important for us.”
Clear responsibilities across different departments
Which departments currently work with Inhubber?
Nick Schäfer:“Inhubber is used across many different areas of the company.
Purchasing, for example, is responsible for contracts related to production and logistics. Our internal sales team manages customer contracts, HR handles employment agreements, and accounting is responsible for areas such as leases.
Marketing also works with Inhubber, for example for sponsorship agreements.
We’ve defined clear contacts and responsibilities within each department. That means every team knows exactly which contracts it is responsible for.”
AI contract analysis and OCR: digitizing and finding contracts faster
How does Inhubber support digitization, AI analysis, and contract search?
Nick Schäfer:“In a company with more than 130 years of history, you naturally accumulate a lot of contracts. Some of them were still available only on paper.
So the initial process of digitizing and uploading everything does require some effort.
Inhubber helps by automatically extracting information and pre-filling fields. That makes the process significantly faster.
Another major advantage is search. I don’t always need to know the exact name of a document. I can simply search for a term and find the relevant contract.
That saves time and makes everyday work much easier.”
Contract management workflows: digital signatures and automated deadline tracking
Which contract processes have you digitized or automated with Inhubber?
Nick Schäfer:“A good example is our international commercial agent agreements.
It’s not always easy to physically send a contract from one country to another. But of course, we still need a legally valid signature.
We now handle this entire process through Inhubber. The contractual partner receives an email, opens the process, verifies their identity, and can sign the contract digitally.
We’re then notified once the contract has been signed. In the case of a commercial agent, for example, we know that everything is legally in place and we can send out the collection.
The whole process has become faster, more efficient, and much more structured.”
Automatic reminders instead of manually maintained deadlines
Nick Schäfer:“Deadline monitoring is much more structured today.
We receive automatic notifications whenever an important contract deadline is approaching. That means nothing gets overlooked, and responsibilities are clearly defined.
I don’t have to constantly log into the system or open individual contracts just to check whether something needs attention.
Inhubber proactively lets us know. That makes the work much easier.”
Access rights for GDPR-compliant contract management
How does CECEBA manage access rights and permissions?
Nick Schäfer:“We work very strongly with department-based structures.
Purchasing, for example, has its own area, and other departments work within their respective structures as well.
For sensitive contracts, it’s important for us to clearly define who is allowed to access them. Someone in sales doesn’t need to see HR or production contracts if they’re not relevant to their work.
This gives us clear responsibilities while also making sure employees aren’t confronted with contracts that have nothing to do with their area.”
The tangible benefit: no more missed termination deadlines
What improvements have you seen since introducing Inhubber?
Nick Schäfer:“Since then, we haven’t had another situation where a termination deadline was missed.
Inhubber proactively alerts us whenever an important deadline is coming up.
At the same time, deadline monitoring and responsibilities are clearly structured. Nothing falls through the cracks anymore.
Another major benefit is search. The amount of time we spend looking for information has dropped significantly. Even during a conversation, I can quickly pull up a contract or check a specific piece of information.
That makes us faster and reduces administrative work.
I can’t honestly put the impact into a precise number or say that it saves half an FTE, for example. But the improvement is very noticeable in our day-to-day work.”
Implementing contract management software: step by step instead of a big bang
How did the implementation of Inhubber go?
Nick Schäfer:“Whenever we introduce a new tool, we have one person who takes the lead on the project. That person then also trains the other employees.
Inhubber’s interface is very straightforward. It’s not rocket science.
We introduced the system step by step. First, we built our folder structure, and then we gradually brought individual departments into the system.
We deliberately didn’t try to change everything at once. Instead, we digitized contracts piece by piece. That made sense, especially because some contracts had previously existed only on paper.
We were able to move from department to department relatively quickly.
In the end, employees were mainly happy that there was finally a clear structure.”
Which retail companies benefit from contract management software?
Which companies in the retail sector would you recommend Inhubber to?
Nick Schäfer:“Once a company reaches a certain size, I believe a contract management tool becomes essential.
If a small business only has three contracts, it probably doesn’t need dedicated contract management software yet.
But once you’re working with many different contractual partners and have things like termination deadlines to keep track of, the situation changes.
The more diversified the company is — with production, sales, HR, and other areas — the more useful a central tool becomes.
Put simply: the more contracts a company has, the harder it becomes to keep an overview. At that point, you need software that brings structure into the process.”
Would you recommend Inhubber?
Nick Schäfer:“We’re very happy with Inhubber.
Today, we have clear structures and clearly defined responsibilities for the different areas.
At the same time, the tool has continued to evolve over the years. That’s important because, just like any other software, a contract management solution can’t stand still.
We’re very happy with the way Inhubber has developed, and we would definitely recommend it.”
Conclusion: contract management in retail needs structure and clear workflows
The CECEBA case shows why contract management software becomes particularly valuable for retail companies working across multiple departments, sales channels, and contract types.
At CECEBA, the contract portfolio ranges from production, purchasing, and customer agreements to HR contracts, leases, international commercial agent agreements, and sponsorship contracts.
With Inhubber, CECEBA has created one central structure for managing them:
Contracts are managed centrally with clearly assigned responsibilities.
Termination deadlines are monitored automatically.
Employees are proactively notified when action is required.
Access rights can be structured by department and responsibility.
Sensitive contract information can be made accessible only to authorized users.
Existing and scanned contracts can be digitized and searched more efficiently.
International commercial agent agreements can be signed digitally.
Contract management workflows replace manual processes and reduce administrative effort.
New departments can be integrated into the central contract management system step by step.
For retail companies with complex structures, the value of centralized contract management becomes especially clear in areas that previously relied on Excel spreadsheets, separate folders, and manual reminders.
Instead of having to regularly search for deadlines or documents themselves, responsible employees receive the information they need in a structured way and at the right time.
This turns contract management in retail from a purely administrative filing system into a digital process that creates greater transparency, clear responsibilities, and reliable contract workflows.
CECEBA is a medium-sized family-owned company with around 130 years of history and is now managed by the fifth generation. The company combines production with B2B and B2C sales and operates in areas including daywear and nightwear, swimwear, and workwear.
Manual effort in contract management has been significantly reduced compared with previous processes.
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transparency
Contracts, deadlines, business units, and contract types remain clearly structured and accessible.
Meet SAENTIS Family Office
SAENTIS Family Office manages a large and diverse portfolio of contracts, including lease agreements with multiple tenants.
Lease agreements require particularly careful management. End dates, rent increases, index-linked adjustments, and graduated rent clauses all need to be monitored reliably over time.
SAENTIS chose Inhubber to replace time-consuming paper-based processes and gain a single, transparent view of its contracts. For around a year and a half, the team has been using the platform to store, sign, and manage contracts in one central place.
The challenge: manual tracking and paper trails
Before Inhubber, SAENTIS managed its lease agreements largely manually.
Each contract had to be printed in duplicate, sent to the tenant, signed, returned, and then filed in the appropriate folder.
The paperwork itself was only part of the challenge. Contract end dates, graduated rent increases, and index-linked adjustments also had to be tracked manually. As the number of contracts and tenants grew, this created considerable administrative effort and increased the risk of missing an important deadline or adjustment.
SAENTIS needed one system that could bring contracts and all relevant information together while making contract management more transparent and efficient.
“Inhubber was the perfect fit for our family office. We now have a complete overview of all our contracts, structured by business unit and contract type. The documents we need are always easy to find, deadlines are tracked automatically, and nothing gets lost anymore.”
For SAENTIS, however, effective contract management is about more than organized storage. It is also about understanding what is contained in the contracts and identifying where attention may be required. Inhubber helps the team identify potential contract risks earlier and maintain a clear overview of important obligations.
E-signatures without the printer
Inhubber has also changed the way SAENTIS signs contracts with tenants.
Once the terms of a lease agreement have been discussed and approved, the document can be sent directly to the tenant through Inhubber for electronic signature.
There is no longer a need to print multiple copies, send paperwork back and forth by mail, or manually archive signed documents.
Once signed, the contract remains digitally available to both the tenant and SAENTIS. This creates a connected digital process from final agreement and signature through to ongoing contract management..
Lease agreements involve much more than end dates and renewals. They can include graduated rent increases, index-linked adjustments, and other time-sensitive provisions that are easy to overlook when many contracts are being tracked manually.
With Inhubber, relevant dates and contract information are stored centrally and monitored automatically. This reduces administrative effort and lowers the financial risk associated with missing an adjustment or contractual deadline.
Results: Around 80% Time Savings
After around 18 months of using Inhubber, the results are clear.
SAENTIS reports that the team now saves around 80% of the time previously required for contract management.
“What impressed us most was the 100% transparency, ease of use, and automatic identification of contract risks. Manual effort has dropped significantly — we save around 80% of the time compared with our previous process.”
The time savings are only part of the benefit. Inhubber gives SAENTIS a clear overview of its large portfolio of contracts and tenants, provides faster access to documents, and helps the team maintain tighter control over contractual obligations.
It is this combination of transparency and automation that makes the biggest difference in day-to-day work.
From Client To Fan
After around 18 months, Inhubber has become an established part of daily contract management at SAENTIS Family Office.
What previously required numerous manual steps and separate filing structures is now handled through one connected digital process. “We’ve been really happy with the product over the last year and a half. It makes our work easier and, above all, helps us keep track of a large number of different contracts and tenants. You could say we’ve gone from being a customer to becoming a real fan.”
The conclusion:
With Inhubber, SAENTIS Family Office has transformed contract management from a paper-heavy, labor-intensive process into a centralized digital environment.
Contracts are stored, organized, and signed in one place, while important deadlines and contractual terms are monitored automatically — particularly valuable when managing a large number of lease agreements across multiple tenants.
The result: around 80% time savings, significantly less manual work, and 100% transparency across the contract portfolio.
For SAENTIS, Inhubber is more than a digital archive. It is a practical tool that simplifies everyday contract management, improves transparency, and helps ensure that important deadlines, adjustments, and contract risks are not overlooked while allowing them to boost efficiency of your contract management in real estate.
SAENTIS Family Office is an owner-managed Multi Family Office based in Mainz. The company supports its clients in managing and structuring their assets, from strategic asset allocation and investment projects to real estate management and financial administration. It also acts as a professional investment partner for real estate in the Rhine-Main region.
Co-Founder & Managing Director, SAENTIS Family Office
Contracts often exist in a jumbled way on shared drives, email inboxes and systems that are specific to each subsidiary, rather than in a tidy contract management system. Often there is not even a clear record of who has access to which documents. If you miss the deadline to cancel, the contract just rolls over until the next invoice.
This is much more than simply an organisational inconvenience for CFOs, Heads of Procurement and Digital Transformation Managers. Good governance and compliance are increasingly dependent on an effective contract management system. This article explains how contract management can be rolled out on a holding structure, what requirements a contract management solution has to meet and how access rights, deadlines and compliance can be handled consistently across several companies.
Why Contract Management is Especially Difficult in Holding Structures
In one company contracts can be managed in folders and Excel spreadsheets. But in a multi-subsidiary holding company that approach soon comes to its limits. This is for three reasons:
Legally Separate Entities with Interconnected Operations: Each subsidiary is a separate legal entity, with its own set of contracts, approval processes and responsibilities. At the same time, individual contracts often have repercussions across the whole corporate group, since they may involve several companies and departments.
Digital Maturity Across Different Levels: Each company acquired comes with its own IT environment. One subsidiary might use SharePoint, another local file storage, and a third might still use paper records. Therefore, at the beginning there is almost never a central repository for all contract types.
Growing Demands of Compliance As organizations grow, so do their regulatory requirements. These range from the GDPR-compliant processing of personal data and audit-proof document retention under GoBD to the information security requirements introduced by NIS2. If an auditor asks to see the contract records, they want to see a complete and transparent record for each company in the group.
Without a central structure, each new subsidiary increases the risk of missing deadlines and a lack of transparency in audits. These are exactly the types of contract risks that an effective contract management solution for holdings is designed to mitigate. Moreover, without strong contract governance it is difficult to put in place clear responsibilities across the organisation.
A holding company has multiple entities. How can it do contracts for all of them from a single system?
A good way to start is with one source of truth, i.e. a central contract repository that will store all the contracts of all companies in the group no matter where they were created. This allows organisations to manage contracts digitally rather than having to sift through disparate storage locations.
This does not mean that each company has to surrender its independence. The format is well structured and follows the hierarchy of the corporation. Each contract is clearly associated to a particular subsidiary or business unit. At the same time, the holding company monitors the whole life cycle of every contract.
Normally the implementation will be done in 3 phases. Existing contracts are digitized and migrated to the central system. Automated metadata extraction accelerates the process by identifying contract parties, contract terms, and termination dates. Then each subsidiary has its own individual workplaces, but the center still has framework agreements that apply to the whole group. Finally, responsible users are onboarded, and each company deals with its own contracts but the holding company keeps full control of governance policies.
Best Contract Management Software for Holdings and Corporate Groups
Not every Contract Lifecycle Management (CLM) solution is built for corporate groups. For complex holding structures, a CLM platform needs to include company-wide workflow automation and advanced approval processes.
One of the most important requirements is multi-tenancy. This means that the contract management software can accommodate several legally independent entities on one platform, while the data of each entity is strictly separated. The following features are required for holding companies and corporate groups:
Multi-tenancy with fine-grained access control: A company can only view its own contracts, unless it has company-wide access.
Consolidated reporting: The holding company should be able to produce consolidated reports across all the subsidiaries (for example contract volume or high-risk clauses) without having to jump around the workspaces of the individual companies.
Integration with existing business systems: The platform should be able to integrate with existing business systems, such as SAP or other ERP or CRM systems, and with Microsoft Entra ID or Active Directory for Single Sign-On . Contract data never needs to be maintained more than once.
Scalability: The software should be able to grow with the organization, adding new subsidiaries but without adding separate systems or more complexity.”
Certified information security: For sensitive documents such as employment contracts, M&A agreements or supplier contracts, ISO 27001 certification should be the minimum security standard.
Today’s contract management software does far more than store contracts. It also automates approval workflows, and the processes of contract creation and termination. Additionally, these solutions can be customized to meet the unique requirements of industries such as public sector contract management, where procurement regulations and documentation requirements are particularly stringent.
How to Set Access Rights in Holdings Contract Management
Any multi-tenant contract management system is based on access rights. The principle we use here is Role Based Access Control, or RBAC. Rather than giving access to individual users, access is given based on predefined roles such as “Managing Director – Subsidiary A”, “Group Procurement” or “Holding Legal”.
The typical arrangement of access rights in a corporate group is in the following layers:
Company level: Employees working in the subsidiary can only view contracts in their own company.
Group level: Central departments like Legal, Compliance or Finance have read or write access to multiple or all companies within the group, depending on their responsibilities.
Project-based access: M&A due diligence processes may require temporary access to certain categories of contracts, on a project-by-project basis, protecting sensitive information while allowing for efficient collaboration.
In case of integration between the contract management platform and an existing identity management solution such as Microsoft Entra ID or Active Directory via Single Sign-On (SSO), user permissions are synced to the HR system automatically. If an employee leaves the company , access is revoked centrally , not manually removed from multiple systems . This drastically decreases security risks as manual permissions can easily become out of date.
How to Automate Contract Deadlines for Multiple Companies
One of the priciest contract management mistakes is missed deadlines for termination, especially when framework agreements are automatically renewed for 12 or 24 months. With hundreds – even thousands – of active contracts in a corporate group, manual deadline tracking is simply no longer reliable.
Multi-level reminder workflows handle automated deadline management. When a contract is added the system automatically determines the key dates and notifies the responsible person 90, 60 and 30 days before the deadline. If no action is taken, it is escalated to the next management level. In a holding structure these escalation rules can be defined centrally for the whole group, the respective subsidiary is responsible for each contract.
For corporate management, a consolidated overview is particularly valuable. The holding company can see at a glance all contracts about to expire in the next six or 12 months for each company in the group, so it can spot early opportunities for negotiations. For example, if several subsidiaries are due to renew similar supplier agreements, the organization can negotiate one group‐wide framework agreement instead of renewing each contract separately.
How can AI assist with contract management in holding structures?
Corporate groups are using AI-powered document analysis to transform how large contract portfolios are managed. “Artificial intelligence can extract key metadata automatically, instead of manually sifting through every contract. This includes who the parties to the contract are, the terms, termination dates and contract values, making all this information searchable in seconds.”
AI delivers value to the parent companies in three primary ways:
Old contracts are going faster: If you’re building a centralized contract management system, or you’re inheriting hundreds of legacy contracts in the wake of an acquisition, AI-powered data extraction will make the migration process go by leaps and bounds. Search imported contracts instantly, no more wasted time on data entry.
Risk Identification in a lot of companies: It can also review contracts to see if there are any dangerous clauses in there – like no limit on liability or weird penalty clauses – and assess the risk that poses for the entire corporate family. This allows legal teams to determine common themes across subsidiaries instead of analysing contracts in isolation, helping to mitigate risks before they become expensive problems.
Integration after a merger: After an acquisition the contract portfolio of the acquired company has to be reviewed and integrated in the contract structure of the group. AI-assisted analysis can identify duplicate agreements, upcoming contract expiry and inherited risks much faster than a manual review.
Important to keep in mind that AI is not a replacement for legal expertise or legal review. Instead it provides a clear and strong basis for decision making that supports the foregoing analysis.
What compliance requirements apply to contract management in corporate groups?
In corporate groups, contract management has to comply with a multitude of regulatory requirements, and these can only be met with a structured way of managing contracts.
Under the General Data Protection Regulation (GDPR), personal data of employees, customers or business partners are often found in contracts. This management of data must be documented uniformly for all companies in the group with clear retention and deletion policies for expired contracts.
GoBD requirements apply to tax-relevant documents. Records must be maintained in a way that is tamper-proof, traceable and fully auditable. This is why any enterprise contract management system has an integral thorough audit trail that logs every change made to a contract.
ISO 27001, the globally recognised standard for information security management systems, has become an important selection criteria when dealing with sensitive corporate documents such as M&A agreements, employment contracts or confidential supplier agreements. Read more about Inhubber’s security standards in our dedicated Security section.
Organizations operating in critical or highly regulated industries will also have to comply with new and enhanced cybersecurity requirements introduced by NIS2, making information security an important factor when selecting contract management software. In addition, companies entering into contracts between legal entities in different EU member states frequently require qualified electronic signatures (QES) under the eIDAS Regulation to guarantee cross-border legal validity.
A full audit trail is the foundation for evidencing compliance in an audit and for providing the transparency needed for good corporate governance. Today, contract data is increasingly expected by supervisory boards and executive management to be part of an organization’s internal control system.
As Dr Elena Mechik, CEO and Co-Founder of Inhubber, says: “Contract management is not just an administrative job anymore. For corporate groups, it is central to compliance, governance and risk management. Organizations that know exactly who has access to which contracts, what deadlines are coming up and where potential risks exist lay the groundwork for safe and efficient corporate management.”
Corporate Structure and Holding of Inhubber Support
Inhubber is designed to measure holding companies and corporate groups. It is a multi-tenant contract management platform, each subsidiary has its own workspace and folder structure, but the group-wide framework agreements are also centrally available with role-based access control.
It also provides a complete audit trail of all contract changes, Single Sign-On (SSO) via Microsoft Entra ID and integration with ERP and CRM systems such as SAP. This means contract data only needs to be stored in one place, rather than across multiple systems. AI-enabled document analysis automatically extracts metadata and flags potentially risky clauses, accelerating the migration of existing contracts and ongoing contract reviews. Customizable contract templates also make it possible to create recurring arrangements for the entire corporate group. A practical example of this is demonstrated in the Ansorge contract management case study .
Also centralized vendor management and supplier management helps because it enables comparison, analysis and consolidation of supplier contracts from various subsidiaries in one place.
Inhubber (key2contract GmbH) is certified according to ISO/IEC 27001:2022 Certificate No. DE-IS-2026028B issued by Proks Certification GmbH, Düsseldorf, accredited by DAkkS (D-ZM-21201-01-00) and valid until 26 May 2029.
Independent reviews also back OMR Reviews. Users say the best things about Inhubber are its intuitive interface, its central repository of contracts and its automated deadline reminders.
Will Contract Management Software Keep Pace with a Growing Holding Company?
Corporation structures are always evolving. New subsidiaries are created or purchased, others may be combined or sold. If a contract management solution only works with the current structure of the organization, it will quickly become a constraint as the business grows.
In the long run, to scale, as a contract management platform it needs the following abilities:
Unlimited workspaces and tenants to add new subsidiaries without having to have different licensing tiers or a new system.
Standardized onboarding processes for new acquisitions that allow for integration in weeks not months.
API integrations to connect the current systems of acquired companies, eliminating the need to migrate data manually.
Flexible role and permission models that can easily accommodate changes in reporting structures, responsibilities and organizational hierarchies across the corporate group.
Contract Management: A Strategic Function in Corporate Groups
Contract management is still viewed by many large organizations primarily as an administrative task, with each subsidiary managing its own contracts with little standardization. However, the rise of compliance requirements, greater risk management responsibilities and the need for improved corporate governance have made contract management a strategic business function that links contract oversight with day-to-day operational management.
CFOs, Procurement Leaders and executive management can depend on a centralized, multi-tenant contract repository with clearly defined access rights, automated deadline monitoring and a full audit trail to provide reliable, real-time insights whenever they need them. Organizations that put this foundation in place early mitigate operational risk and ensure they can respond quickly to business growth, acquisitions and organizational changes.
Want to know how you can map your own corporate structure inside a centralized contract management platform? Book a demo with Inhubber. We’ll show you how a multi-tenant environment can be adapted to your holding structure and your individual subsidiaries.
FAQs (Frequently Asked Questions)
What does multi-tenancy mean in contract management?
Multi-tenant contract management software allows multiple independent legal entities (e.g. subsidiaries of a holding company) to utilize the same platform and keep their data separate. Companies have their own contracts, users and permissions, but the central teams still have visibility and oversight of the whole corporate group.
How do you manage contracts through your various subsidiaries?
Best approach is a central contract repository with dedicated workspaces for each company, role based access control and group level consolidated reporting. This makes possible a centralized control with the subsidiaries operating independently.
What is the best conglomeration contract management software?
The best solutions offer true multi-tenancy, fine-grained access control, smooth integration with ERP and CRM systems, and certified information security standards such as ISO 27001.
Are you responsible for managing the access rights of a holding company?
In most cases the access rights are handled using Role Based Access Control (RBAC) where the permissions are assigned to the roles defined, instead of the users directly. It also integrates with Microsoft Entra ID or Active Directory to keep user permissions automatically synchronized and up to date.
What is an audit trail?
An audit trail is a complete record of all activity on a contract. It shows who opened the contract, what changes were made and when. Transparency is critical in audits and regulatory inspections.
Looking for ISO 27001 accredited contract management software?
ISO 27001 certification is not a legal requirement. This is the de facto industry standard for information security when dealing with highly sensitive documents such as M&A agreements, employment contracts or confidential supplier agreements.
How does it automatically monitor contract deadlines?
The system also automatically identifies key contract dates and sends reminders (i.e., 90, 60 and 30 days in advance of a termination or renewal date). Notifications can be escalated through pre-defined workflows if no action is taken.
Are contracts amenable to automated analysis by AI?
Yes. AI-driven document analysis automatically extracts key metadata such as contract parties, contract terms and termination dates and flags risky clauses. The final legal determination should always be made by qualified legal professionals.
How long will it take to put in place
How fast you can implement depends on how many subsidiaries you have and how many contracts. With AI-powered metadata extraction and automated migration, many organizations can have a centralized contract management system up and running in weeks.
Existing contracts may be migrated automatically.
Yup Bulk import of contracts from other repositories is supported. During migration AI extracts the required meta data automatically. This reduces manual work a lot and speeds up implementation.
Is it possible to host more than 100 companies on a single Inhubber platform?
Yeah. Inhubber is designed to handle a large number of workspaces, tenants. The API integrations make it very easy to integrate the platform even in complex corporate and holding structures.
Contract management in the food service industry is significantly more challenging than in many other sectors. Companies in this field work daily with a wide range of suppliers, service providers, and partners—often spread across multiple locations, regions, or even countries.
Each of these business relationships is based on contractual agreements. These include supplier contracts, lease and rental agreements, logistics arrangements, as well as service and maintenance contracts. As companies grow, not only does the number of contracts increase, but their complexity rises as well.
Different contract durations, individual pricing structures, specific clauses, and industry-specific requirements make contracts increasingly difficult to manage. At the same time, regulatory requirements—such as food safety, data protection (GDPR), and supply chain compliance—add further complexity.
In practice, this means that without structured processes, companies quickly lose visibility over contract contents, deadlines, and obligations. Decisions are often based on incomplete information, coordination efforts increase, and risks frequently remain undetected.
Professional contract management is therefore not just an administrative task, but a key requirement for stable operations, legal certainty, and effective financial control.
Types of Contracts in the Food Service Industry: Variety and Operational Relevance
The contract landscape in the food service industry is closely linked to operational processes and includes a wide range of different contract types.
Among the most important are supplier contracts, which govern the procurement of food, beverages, and other goods. These often include complex pricing structures, delivery terms, and minimum purchase commitments.
Lease and rental agreements represent another key category. Restaurants, storage facilities, and production sites are often tied to long-term contracts with detailed terms regarding durations, termination periods, and maintenance obligations.
In addition, there are service contracts—for example, for logistics, cleaning, IT, or maintenance. These are often managed across multiple locations and require regular review and adjustment.
This is complemented by framework agreements with partners or franchisees, as well as compliance-related agreements along the supply chain, such as those related to HACCP, GDPR, or ESG.
This diversity highlights that contract management in the food service industry is not just about individual documents, but a central component of the entire value chain.
Typical Challenges in Contract Management in the Food Service Industry
Decentralized Contract Storage
In many food service companies, contracts are still stored across emails, local folders, or Excel spreadsheets. A centralized repository is often missing, making important documents difficult to locate. This becomes even more problematic with multiple locations, where it is often unclear which contract version is valid or where it is stored. Information is scattered and not accessible to all relevant stakeholders. In practice (e.g., structures like EDEKA Foodservice): Contracts are distributed across departments such as procurement, administration, and operations. As a result, teams work with different information, which complicates coordination and slows down processes.
Lack of Visibility into Deadlines and Contract Terms
Due to fragmented management, companies often lack a clear overview of existing contracts, their conditions, and durations. In practice, this leads to missed termination deadlines and automatic contract renewals. At the same time, it is often unclear which obligations are currently active or which contracts require immediate review. Typical scenario:Deadlines are stored in personal calendars or local files. If the responsible person leaves the company or is unavailable, this information is lost.
High Manual Effort
Many contract management processes are still handled manually. Contracts must be reviewed, relevant information identified, and data transferred into other systems. This is not only time-consuming but also prone to errors—especially with large volumes of contracts. In addition, it creates a high need for coordination between departments. In practice (apetito): Before implementing structured systems, contract data was maintained manually and deadlines were tracked individually. Automation enabled more efficient and scalable processes.
Unclear Responsibilities
In many organizations, it is not clearly defined who is responsible for specific contracts or tasks. This often results in delays or missed actions when it comes to reviews, approvals, or renewals. This is particularly critical for time-sensitive tasks such as terminations or extensions. In practice: Especially in multi-location organizations, a “responsibility gap” often emerges, where no one feels clearly accountable.
Complexity Across Multiple Locations and Systems
Companies with multiple locations face the challenge of standardizing contract processes. Different workflows, tools, and responsibilities quickly lead to inconsistencies. At the same time, the use of multiple systems complicates management. Data often needs to be transferred manually, increasing the risk of errors and slowing down processes. In practice (apetito & enterprise structures): Integration with existing systems such as ERP solutions (e.g., SAP) adds further requirements for data structure and consistency.
Lack of Data Structure and Analytics
In many cases, contracts exist only as documents, not as structured data. This means that while information is available, it cannot be systematically analyzed. Evaluations, comparisons, or insights require significant manual effort. Consequence: Companies lack a reliable foundation for informed decision-making—whether regarding costs, risks, or contractual obligations.
Risks in Contract Management in the Food Service Industry
The challenges outlined above directly lead to tangible risks.
Financial risks arise from unfavorable contract terms, automatic renewals, or missed cost-saving opportunities. Even individual contracts can have a significant financial impact.
Operational risks primarily affect the supply chain. Unclear obligations or a lack of coordination can lead to delivery bottlenecks or disruptions in daily operations.
Legal risks result from non-compliance with regulatory requirements. Violations related to data protection or food safety can lead to fines and legal consequences.
Reputational risks also play an important role. Errors in the supply chain or failures to meet ESG requirements can significantly damage the trust of customers and partners.
A structured approach to contract management is therefore a key component of overall enterprise risk management.
Digital Contract Management as the Foundation for Efficient Processes
Digital contract management creates the foundation for not only storing contracts centrally but actively managing them as part of operational processes. Especially in the food service industry—where contracts must be handled across multiple locations, partners, and departments—a simple document repository is not sufficient. What matters is that information is structured, responsibilities are clearly defined, and follow-up processes are triggered reliably.
Clear Responsibilities
A key advantage of digital contract management is that each contract can be clearly assigned to a responsible individual or department. This makes it immediately visible who is accountable for review, approval, renewal, termination, or ongoing contractual obligations. In larger organizations, this prevents tasks from being lost between departments or left unaddressed. Contracts are no longer just documented but become an integrated part of organizational workflows. This is particularly relevant for companies with complex structures—such as EDEKA Foodservice—where multiple locations, teams, and responsibilities must be coordinated. Value: Responsibilities become transparent, coordination efforts are reduced, and operational processes can be managed more reliably.
Automated Deadlines and Workflows
Once contract data is captured digitally and structured, deadlines and follow-up processes can be managed automatically. Termination dates, renewal periods, reminders, or internal review processes no longer need to be tracked manually but are identified and monitored by the system. This significantly reduces the workload for teams in their day-to-day operations. Instead of manually reviewing contracts or maintaining calendar lists, responsible individuals automatically receive tasks and reminders. As a result, important deadlines become not only more visible but also easier to manage operationally. At apetito, this benefit is particularly evident: automated workflows have reduced manual administrative effort and made it much more efficient to manage large volumes of contracts. Value: Less manual tracking, fewer sources of error, and greater process reliability across all contract-related tasks.
Structured Contract Data
Another key advantage of digital systems is that contracts are no longer stored merely as files, but as structured data sets. Relevant information such as contract terms, termination dates, counterparties, responsibilities, and specific conditions is transferred into defined fields, making it comparable and easy to analyze. This forms the foundation for professional contract management. Only when contract data is structured can it be systematically filtered, evaluated, and managed consistently across the organization. At the same time, this improves data quality and reduces ambiguity in interpretation. This is especially critical for companies with large volumes of similar or recurring contracts, as it enables a consistent and reliable overview of all agreements and obligations. Value: Improved data quality, greater comparability, and a reliable foundation for both operational and strategic decision-making.
Improved Assessment of Risks and Contract Content
Digital contract management not only creates structure but also enhances the ability to assess contract content more effectively. Relevant clauses, obligations, special terms, and critical provisions become visible and can be reviewed in a more targeted way. This is particularly important in the food service industry, where contracts often include complex conditions related to pricing, delivery obligations, quality standards, or liability. When this information is systematically captured and presented, risks can be identified earlier and evaluated more accurately. As a result, the role of contract management evolves. It is no longer limited to document storage and deadline tracking, but becomes an active function focused on managing contracts based on their actual content. Value: Greater control over contract content, better decision-making, and earlier identification of critical contractual elements.
Scalability Across Multiple Locations
In the food service industry, contract processes often need to be managed consistently across multiple locations. This is where decentralized or purely manual approaches quickly reach their limits. Digital contract management provides a standardized framework that remains effective even as the organization grows. Contracts can be captured, reviewed, and managed according to the same rules across the entire organization. This not only ensures consistency but also reduces coordination efforts between departments, locations, and central functions. This is particularly critical for larger organizations, as it enables the creation of a scalable contract management structure that can grow alongside the business. Value: Standardized processes, improved control across multiple locations, and a solid foundation for sustainable growth.
Increased Efficiency Through Automation and Workflows
In addition to improved structure, digital contract management primarily enables more efficient processes.
Standardized templates reduce the effort required for recurring contracts. New agreements can be created more quickly while ensuring consistency across the organization.
Contract-related tasks—such as review, creation, or approval—can be assigned in a targeted manner. Responsible individuals are automatically notified, ensuring that processes move forward without delays.
Escalation mechanisms ensure that tasks are not overlooked. If deadlines are missed, additional stakeholders are automatically informed.
Automated reminders further help keep track of key dates and obligations.
Result: More stable processes, reduced coordination effort, and significantly higher efficiency.
The Role of AI in Contract Management
Artificial intelligence enables the automated analysis of large volumes of contracts.
Contracts can be evaluated automatically, relevant information extracted, and potential risks identified. This significantly reduces the need for manual review.
Another key advantage is comparability: contracts can be analyzed in a consistent way and easily compared with one another.
This is particularly relevant for companies managing large contract portfolios.
Contract Management in Practice: Real-World Use Cases
The true value of digital contract management becomes most apparent in day-to-day operations. This is where it determines whether contracts are easily accessible, processes run smoothly, and information can actually be used for decision-making. Especially in the food service industry—with numerous suppliers, documents, and stakeholders—clear benefits emerge in specific, well-defined use cases.
Integration of Existing Contracts (Including OCR)
In many companies, the challenge lies not only in managing new contracts but also in handling historically accumulated contract portfolios. Older contracts often exist in paper form, as scanned documents, or in inconsistent file formats. Without digital processing, these documents remain difficult to use and cannot be managed systematically. With digital solutions, existing and scanned contracts can be integrated and processed using OCR (optical character recognition) technology. This not only digitizes the documents but also makes their contents accessible in a structured format. As a result, even older contracts can be incorporated into ongoing contract management processes. For companies like apetito, which have built up large volumes of contracts over many years, this step is essential. Historical documents are transformed from passive archives into actively usable sources of information. Value: Existing contract portfolios become centrally manageable, analyzable, and operationally usable.
Fast Access to Contract Information
In day-to-day operations, information often needs to be available at short notice. Whether it concerns delivery terms, contract durations, responsibilities, or specific clauses, employees should not have to search through multiple folders, emails, or systems. A digital contract management platform enables fast, location-independent access to all relevant contract information. Contracts are centrally stored, searchable, and immediately accessible to authorized users. This significantly reduces response times in operational processes. This use case is particularly important in decentralized structures such as EDEKA Foodservice. When multiple locations or departments need access to the same information, fast and consistent availability becomes a critical efficiency factor. Value: Less time spent searching, faster response times, and improved collaboration across locations and departments.
Transparency Over Obligations and Contract Terms
Contracts do not only include deadlines but also a wide range of operationally relevant content: pricing agreements, scopes of service, service levels, purchase commitments, and liability clauses. In practice, these elements are critical, as they directly impact costs, processes, and collaboration with partners. Digital contract management makes this information more visible and easier to analyze. Obligations and terms can be captured in a structured way, reviewed more efficiently, and analyzed when needed. This makes it easier not only to manage contracts formally but also to actively control them based on their content. This is especially valuable in complex supplier contracts in the food service industry. Companies gain a stronger foundation to meet obligations, identify deviations early, and manage contract relationships more proactively. Value: Greater clarity over financially and operationally relevant contract content, as well as improved control over ongoing obligations.
Verträge als steuerbare Prozesse
Der vielleicht wichtigste Anwendungsfall besteht darin, dass Verträge nicht länger als statische Dokumente betrachtet werden, sondern als Bestandteil aktiver Geschäftsprozesse. Sobald Vertragsinhalte, Fristen, Aufgaben und Zuständigkeiten digital verknüpft sind, entstehen steuerbare Abläufe statt isolierter Dokumentenverwaltung. Das betrifft zum Beispiel die Prüfung neuer Verträge, Freigabeprozesse, Verlängerungsentscheidungen oder die Überwachung laufender Verpflichtungen. Verträge werden damit in operative Routinen eingebunden und können systematisch nachverfolgt werden. Genau darin liegt der strategische Mehrwert digitaler Vertragsverwaltung: Aus einzelnen Dokumenten wird ein steuerbares System, das Transparenz, Verbindlichkeit und operative Umsetzbarkeit miteinander verbindet. Mehrwert: Mehr Kontrolle über Abläufe, höhere Verlässlichkeit in der Umsetzung und ein Vertragsmanagement, das aktiv zur Unternehmenssteuerung beiträgt.
Conclusion: Contract Management as a Strategic Success Factor
Contract management in the food service industry is increasingly evolving into a strategic management tool.
Digital and AI-powered solutions enable companies to manage contracts efficiently, automate processes, and make well-informed decisions.
As a result, organizations gain not only greater visibility but also the ability to actively manage their contract landscape and build sustainable competitive advantages over time.
Everything you need to work more effectively with contracts
